Privacy policy

Last updated 30 October 2026

This policy explains what the Call Analyzer CRM Android app and web dashboard ("Call Analyzer", "we") collect, why, and how it is protected. Call Analyzer is run by Wonderz Solutions, India.

Who uses Call Analyzer

Call Analyzer is a business tool. A company (for example an institute or sales agency) creates an account and invites its own staff ("telecallers") to install the app on their work phones. The company decides which staff use it and is responsible for informing them.

What the app collects on the phone

• Calls on the work SIM only: phone number, contact name as saved on the phone, date and time, duration, direction (incoming, outgoing, missed) and SIM slot. Calls on any other SIM are never read or sent.
• Call recordings already made by the phone's own recorder, matched to work-SIM calls, when the company has recordings turned on.
• Notes, tags and lead details that the telecaller types in the app.
• Device details needed to link the phone: device name, an app-generated device ID and the SIM details the telecaller selects as the work SIM.

The app does not read SMS messages, photos, location or contacts beyond the names attached to work-SIM call numbers.

Why we use it

Only to provide the service to the company: showing calls, recordings, leads and performance reports in the company's dashboard, calculating attendance and salary figures the company has set up, and keeping the app working (syncing, troubleshooting).

Who can see it

• Admins of the company the phone is linked to. Each company's data is kept separate and is never visible to other companies.
• Wonderz Solutions staff, only when needed to run, secure or support the service.
• We do not sell data and do not use it for advertising.

Where it is stored and for how long

Data is stored on our servers in Germany (Contabo) and sent over encrypted connections (HTTPS). Recordings are reachable only through dashboard links that expire after one hour. Call recordings are kept for the period set by the company's plan (30 days by default); call logs and lead records are kept while the company's account is active. When a company closes its account, its data is deleted within 30 days, except where the law requires us to keep billing records.

Payments

Online payments are handled by Razorpay. We do not see or store card or bank details; we only receive the payment status and reference.

Your choices

• Telecallers can unlink their phone in the app at any time; syncing stops immediately.
• Companies can delete a telecaller's data from the dashboard, or ask us to delete their whole account.
• Anyone whose number appears in a company's records can ask that company, or us, to have it removed.

Contact

Questions or deletion requests: WhatsApp or call +91 62381 41038, or see the contact page.